Our goal is to deliver your order at the best time for planting in your area. Your order is shipped directly from our growers, so it will arrive in excellent condition. We even monitor weather conditions at shipping time to make sure your order will arrive safely.

Our two main shipping seasons are spring and fall. In general, bulbs and perennials that bloom in spring, such as tulips, daffodils and crocuses, are delivered and planted in the fall. Flowers that bloom during the summer, such as dahlias and gladioli, are shipped and planted in the spring. Exceptions, such as indoor gift bulbs, are noted in the product descriptions. You can always check on the current status of your order by going to the Order Status page. For more delivery information, please click here.

Standard shipping charges are determined by the total dollar value of the items on your order, according to the chart below.

Please note: unfortunately, we are unable to ship to APO/FPO addresses or to AK, HI, PR, or VI at this time.

Standard processing and delivery charges:

If you have a question about any of our selections – or about planting tips or garden solutions – our friendly and knowledgeable staff is here to help! Click here to use our Ask an Expert e-mail service.

How do I check the current status of my order and track my shipment?

For the most recent status on your order, click on the Order Status tab above, or click here. To get the details of your order, you’ll need to log into your account, or have your customer number, your last name and your zip code (for billing) at hand. Your customer number can be found on your e-mail order confirmation or in the blue box on the back of your catalog. After you fill in the information, you’ll be taken to a list of all of your Dutch Gardens orders. For order details and status, simply click on the order you want to see.

FedEx says my tracking number cannot be found in the system. Is my package lost?

Tracking numbers are not “trackable” until they are scanned at the FedEx depot. This can take up to 14 days from the time a package leaves our supplier. If your package shipped more than 2 weeks ago and your FedEx tracking number comes up as “not valid” or “billing information received”, give us a call or send an e-mail and we’ll investigate.

My order status says that one of the items I ordered will be “scheduled to ship.” When will I get it?

The status “scheduled to ship” indicates that the item is shipping directly to you from one of our growers, and delivery will be made according to our seasonal shipping schedule.

Are faster shipping methods available?

Generally no, since our offerings of bulbs and plants ship to you directly from our growers in Holland and North America to ensure their freshness and vitality.

Can I ship my order to more than one address?

Yes, you may ship items to more than one address on a single order. There is a $5 charge for each additional shipping address.

Can I track my package?

Yes, as long as your order has shipped via a trackable method. To find out, see your e-mail confirmation, or log into your Order Status page.

Dutch Gardens offers a convenient way to return merchandise – with the pre-addressed return label from the front of your packing slip. Just complete the Product Return Form (the back of the packing slip) and enclose it with your items. Package the items and affix the pre-addressed return label (from the front of the packing slip) to the package. Fully remove or cover the original shipping label from the shipping box. Ship the package to us by U.S. mail, FedEx, or other standard shipping method to:

Do you ship outside the lower 48 states?

No; because many of our products are restricted by customs regulations and shipping requirements, we can only ship our products to U.S. addresses. If you live outside the lower 48 states. and decide to order with us, you will need to provide the name and address of someone stateside who can accept the order on your behalf.

Our catalog is available to addresses outside of the United States. Please fax your catalog request to us at 1-802-660-4600 or mail to:

Can my order be shipped to an APO or an FPO?

No, we’re sorry. Dutch Gardens cannot ship to APO and FPO addresses.

Questions?

Just click here to send an e-mail to us, or give us a call toll-free at 1-888-821-0448. We’re here to help!