Home > Customer Service > Top Customer Questions

Fall Delivery Information

When can I expect to receive my order?

Our goal is to deliver your order at the best time for planting in your area. We even monitor weather conditions at shipping time to make sure your order will arrive safely.

Our two main shipping seasons are spring and fall. In general, bulbs and perennials that bloom in spring, such as tulips, daffodils and crocuses, are delivered and planted in the fall. Flowers that bloom during the summer, such as dahlias and gladiolus, are shipped and planted in the spring. Exceptions, such as indoor gift bulbs, are noted in the product descriptions. You can always check on the current status of your order by going to the Order Status page.

What are your shipping charges?

Standard shipping charges are determined by the total dollar value of the items on your order, according to the chart below.

Please note: unfortunately, we are unable to ship to APO/FPO addresses or international addresses at this time.

Standard processing and delivery charges:

Order Total   Processing & Delivery
Up to $30 ……………… $8.95
$30.01-$60 ……………… $11.95
$60.01-$90 ……………… $13.95
$90.01-$125 ……………… $14.95
over $125 ……………… $16.95

 

Can you answer my gardening question?

If you have a question about any of our selections – or about planting tips or garden solutions – our friendly and knowledgeable staff is here to help!

How do I check the current status of my order and track my shipment?

For the most recent status on your order, click on the Order Status tab above. Please be sure to fill out all required fields to provide us with the necessary information to check on the status of your order, and click the SUBMIT button. You will receive a response within 2 business days, or if you have an immediate question about your order, please call us at 1-800-944-2250, or read our Frequently Asked Questions about Order Status.

How can I make an exchange or return?

Contact customer service at 1-800-944-2250

Do you ship to all 50 states?

Yes, we ship to all 50 states including the territories of Puerto Rico and the U.S. Virgin Islands. We do not ship internationally.

Can my order be shipped to an APO or an FPO?

No, we’re sorry. Dutch Gardens cannot ship to APO and FPO addresses.

Questions?

Just click here to send an e-mail to us, or give us a call toll-free at 1-800-944-2250. We’re here to help!