Our Valued Customers,
As the novel coronavirus is spreading around the world we wanted to reach out to offer our deepest sympathies to those whose families have been impacted and extend a word of comfort as we face this unprecedented period together.
As your trusted source for quality horticultural supplies you rely on our professional and courteous handling of your orders. Rest assured we do not take this lightly and are making every effort to attend to with care your individual inquiries and shipments in a timely manner.
Please allow 3-4 weeks for your order to be processed; we will then ship based on many factors including weather, availability of the plants, and the appropriate planting time for your area. Orders placed after July 1 are considered to be fall orders. Most bulbs and perennials are usually available by September. Some deciduous trees and shrubs are not available until October. If product is available sooner we will ship your order accordingly. Merchandise is generally able to ship as soon as processing is completed. Orders are not shipped within a given time frame of receipt but rather based on many factors including proper planting time, weather, and product availability.
Likewise, it is very difficult to cancel or change an order at this time. Our focus is on shipping orders as quick as we can and as fast as humanly possible during the unforeseen conditions in which we are operating. We apologize for any inconvenience and greatly appreciate your patience.
As we continue to monitor the information released by the Center for Disease Control and Prevention and the World Health Organization and due to state mandated restrictions in the work place as a result of the coronavirus pandemic, along with the transition and reduction in our customer service staff aimed at keeping employees safe, our response time to emails is longer than you normally expect and we are behind where we typically are with order shipments. In addition, the reduced staff in our call center will mean that it will be more difficult for you to reach us by phone. Please allow 3-4 business days to receive a response to your email and know that shipments are occurring as quickly as humanly possible. Our top priority is the health and well-being of our employees and community along with our relationship with you. To that end, we greatly appreciate your understanding and patience as we work through the challenges imposed during this crisis.
We are deeply committed to our role in providing all Americans with top quality horticultural products, including our wide range of seeds and edibles which provide a necessary food safety net for your family. Additionally many of our products are grown on family farms and small businesses. We hope you find satisfaction in knowing that your purchase continues to support those families, businesses and communities.
Here at the nursery, we are thankful for the many decades you have allowed us to serve you and are incredibly grateful and appreciative of you, our valued customers and most dedicated staff.
With Spring comes the hope of renewal and brighter days ahead. All of us at the nursery are thinking of our treasured customers and wish you health and wellness. Please know that we are here for you.
Dutch Gardens Nursery Staff